If there's a problem with your order, the first thing to do is call your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.
If you believe you've received a defective product, contact our support team at +6 03-8957 3850, and speak with a Tech Support specialist. Or, you can email to us and we'll respond quickly with assistance.
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include: